Support

Getting Help

For anything at all, account questions, billing, a bug, a feature request, or feedback, write to [email protected] from the email address on your REN account. We aim to reply within two working days.

Account and Billing

You can manage your subscription, update your profile, and review your billing from your dashboard at ren.sc/comfort-zone. For a question about a charge, email [email protected] with the date and amount and we will look into it.

Subscriptions

Subscriptions purchased on the web are billed by Stripe and can be cancelled at any time from your dashboard. Subscriptions purchased through the REN iOS app are billed by Apple and are managed on your device under Settings, your name, then Subscriptions. Cancelling stops the next renewal; access continues until the end of the current period.

For refunds, see our Refund Policy. Apple in-app purchase refunds are handled by Apple at reportaproblem.apple.com.

Privacy and Data Requests

To access, correct, export, or delete your personal data, or for any privacy question, write to [email protected]. Our full Privacy Policy explains what we collect and how we protect it.

Common Questions

Many questions are answered on our FAQ page, including how REN works, who it is for, and what it costs.

Status and Outages

If something is not working, tell us at [email protected] and include what you were doing, the device or browser you were using, and a screenshot if you have one. It helps us fix things faster.

Company

REN is operated by Hunpera Limited, London, United Kingdom. General enquiries: [email protected]. Press: [email protected].